Shipping and Delivery
1. Shipping Locations
ToTi Co. offers shipping to addresses within Australia and internationally.
2. Supported Shipping Zones
We ship to a range of international destinations. Please refer to the shipping options available at checkout for a list of supported countries.
3. Shipping Costs
Shipping costs vary depending on the delivery location and the size and weight of your order. Shipping fees will be calculated at checkout before you confirm your order.
4. Policy for Returns, Exchanges, Damages, and Lost Packages
If your order arrives damaged, is lost in transit, or if you receive the wrong item, please contact us at [email protected] within 7 days of receiving your order. We will work with you to resolve the issue promptly, which may include issuing a refund, replacement, or exchange.
For information on returns and exchanges for reasons other than damages, please refer to our Returns and Exchanges Policy.
5. Order Processing and Delivery Times
We aim to process and dispatch orders within 1-2 business days of receiving payment. Delivery times vary depending on the delivery location and the shipping method selected at checkout. Estimated delivery times are as follows:
6. Payment Options
We accept payment by credit/debit card and other payment methods accepted by ToTi Co. Payment can be made at checkout.
7. Payment Requirements and Instructions
To complete your purchase, you will need to provide accurate and up-to-date information, including your shipping address and payment details. By completing the checkout process, you agree to pay the total amount for the products and any applicable taxes and shipping fees.
8. Contact Information
If you have any questions or concerns about our shipping and delivery policy, please contact us at [email protected]
